Beau - Virtual Assistant

Dover Federal aims to assist our members in the quickest and most efficient manner we can. Beau will be able to provide support for general questions 24/7.

Beau is able to accurately respond to many different questions and is constantly learning to answer more questions to better serve our members’ needs.

Interactions with Beau are secure by using the latest encryption technology. Our team continuously monitors for potential security vulnerabilities.

Beau is available for your convenience 24/7.

Beau is a completely free virtual assistant offered by Dover Federal to enhance our member experience.

Beau is only able to understand and respond in English.

Yep! Beau will have additional capabilities in the coming months as well as a team that will look at opportunities to improve and enhance Beau’s features.

Absolutely! Beau can direct you to the online membership application to become a Dover Federal member.

Depending on your request, Beau may ask for additional information to best answer your questions. This may include authentication questions.

Beau can direct you to the department that your application is associated with, but cannot provide you with status updates at this time.

Yes, if Beau cannot answer your question, you will be transferred to speak with a member service representative.

Yes he can!

Yes, when you use Beau to view any personal account information, you will be asked for your account number and the last four digits of your social security number. You will then receive a code via text or email that you’ll use to log in.

Beau keeps a record of calls used to improve his reliability in the future.

If you prefer not to use Beau, you can speak to a representative by following the prompts. You may also chat or have a video call during normal business hours.