Frequently Asked Questions

There are several ways to become a member.

Find Out How

231176648

Branch Hours:
• Monday, Tuesday, Thursday: 9AM – 5PM
• Wednesday: 10AM – 5PM
• Friday: 9AM – 6PM
• Saturday: 9AM - 12PM (excluding DAFB and Milford)

Member Resource Center (Call Center) hours:
• Monday, Tuesday, Thursday: 9AM – 6PM
• Wednesday: 10AM – 6PM
• Friday: 9AM – 6PM
• Saturday: 9AM – 1PM

Find more information on branch locations and hours here.

All branches except our Dover Air Force Base and Milford locations are open from 9AM - 12PM on Saturdays.

Find more information on branch locations and hours here.

• Saulsbury Road
• N. DuPont
• Smyrna 
• New Castle
• Camden
• Middletown

Debit cards can be printed at the branch at the time of account opening.

When not being printed at the branch by the convenience of instant issue, it will take approximately 7-10 business days for both a debit card or box of checks to arrive in the mail.

• At an ATM
• Call 1-800-992-3808.
• Stop in to at any one of our branches and we'll assist.
• Protect your card using our CardValet app.

See more information on branch locations and hours here.

Call toll free: 800-472-3272.  For more information please call 302-678-8000 or 888-818-3328 to speak to a Member Service Representative.

Several of our branches offer night deposit service, but not all.

Branches with Night Depository:

• Saulsbury Road, Dover
• New Castle
• Camden
• Smyrna

Branches without Night Depository:

• Middletown
• North Dupont
• Milford
• Dover Air Force Base

Cashier's Checks are $5.00. 

See the current fee schedule here.

For safe, convenient transfer of funds, please send bank wires to:
Dover Federal Credit Union
1075 Silver Lake Blvd.
Dover, DE 19904

RT#231176648

For Final Credit to:
Member Name
Member Address
Member Number
Savings, Checking, or Loan account number

See wire fees here.

Between 2-24 business hours. 

You can access your account using www.doverfcu.com, via our automated teller Maxine by calling 302-678-8000, from Dover Federal's mobile app or at your local ATM.

Loan payments can be made anytime of the day or night using our online payment program. Select a method of payment and to see the steps needed to complete it.

Dover Federal Credit Union
1075 Silver Lake Blvd.
Dover, DE  19904

Business owners can accept debit or credit card payments through Dover Federal's partner, Total Merchant Concepts. The program makes it possible to accept electronic payments easy and affordable.  To get started, call 1-888-249-9919.

There are three circumstances under which you will receive a dividend or interest tax form from the credit union:

• Savings/Checking: You will receive a 1099 form if dividends paid are over $10.00 for the year.
• Home Equity Loans: You will receive a 1098 form if interest charged is over $600.00 for the year.
• Individual Retirement Account (IRA): RMD IRA Form 5498 will be mailed out in May.

Once logged in to Online or Mobile Banking, select 'Statements' -> Choose your account and select 'VIEW' -> From the menu, select 'Tax Statements'

eStatements are a convenient and secure way to receive your statements. You can opt-in to eStatements and start receiving your statements digitally by following these instructions:

1. Login to Online Banking
2. Select 'Statements' from the menu
3. Choose your account from the drop-down (some members have more than one)
4. Select 'VIEW'
5. Review the terms and conditions
6. Enter your email address in the email field
7. Select 'Accept' to agree to the terms

Starting with your next month's statements, you'll receive your documents digitally.

If you decide to switch back to paper statements (which include a monthly fee), you can opt-out of eStatements by following these instructions:

1. Login to Online Banking
2. Select 'Statements' from the menu
3. Choose your account from the drop-down (some members have more than one)
4. Select 'VIEW'
5. Select 'Disclosures'
6. Select the the last item in the list, "Opt-Out"
7. Confirm by selecting "Opt-Out" again, and you will no longer receive electronic statements.

Starting with your statements for next month, you'll receive a paper document in the mail.

Need to find your account number and have access to Online Banking? 
Follow these steps:

1. Login to Online Banking
2. Select one of your accounts, such as your Primary Share
3. On mobile, select the ellipses symbol (...) in the upper right corner; 
   On desktop, click on the information icon (🛈) next to the account
4. On mobile, select "Share Details," and tap the eye icon to reveal your member number;
   On desktop, click the eye icon to reveal your member number